Shipping & Delivery
Enjoy Worldwide FREE Shipping
We take pride in offering free international shipping on all orders. With our commitment to providing a seamless shopping experience, we partner with top-tier couriers and operate shipping centers in multiple countries. This ensures that your order is delivered safely and in a timely manner, regardless of your location.
Track Your Package with Ease
We understand the importance of staying informed about the progress of your delivery. As soon as your order is dispatched, you will receive a unique tracking number. This allows you to monitor your package 24/7 and have full visibility into its journey until it reaches your doorstep.
Thanks to our global presence, we guarantee a smooth and hassle-free customs process for your watch as it enters your country. You can rest assured that there will be no unexpected customs fees or issues to worry about.
Guaranteed Delivery for Peace of Mind
Your satisfaction is our utmost priority. In the unlikely event that your package is lost during transit, we provide a guarantee of safe delivery. Should such a situation arise, we will promptly re-send a replacement to you, no questions asked.
Flexible Returns for Your Convenience
We want you to be completely satisfied with your purchase. Therefore, we offer a hassle-free return policy. If, for any reason, you need to return a product, you have up to 14 calendar days from the time of receipt to initiate the return process. Please refer to our Warranty and Returns page for detailed information.
Delivery Times and Transparency
We ship our products worldwide, ensuring that customers from all corners of the globe can enjoy our timepieces. Once you place your order, you can typically expect to receive your watch within 2-3 weeks. However, for orders that include extra gold or platinum, please allow up to 6 weeks for delivery. Rest assured, you will not be responsible for any customs fees, duties, or taxes.
While we strive for efficiency, our assembly process relies on the availability of skilled technicians. As a result, the assembly time can range from 5-14 business days, depending on current volumes. Once the watch is ready, it will be passed to our shipping brokers and then forwarded to you, which can take approximately 3-7 working days. In most cases, your watch will arrive at your doorstep within 2-3 weeks from the time of order placement. (For extra gold plating orders, the total turnaround time is 4-6 weeks.) It’s important to note that 99% of all deliveries are completed within 21 days or sooner.
Signature Required for Delivery
To ensure the safe delivery of your package, a signature is required upon receipt. If no one is available at the specified address during the initial delivery attempt, a notification will be left in your mailbox. The courier will make two additional attempts on the following days. If delivery is still not possible, the package will be returned to us.
Please be aware that we are unable to deliver to PO boxes, as a physical address is required for successful delivery.