Warranty & Returns, 24-Month Coverage, 7-Day Return Window
We stand behind every watch we sell. Our warranty and return policies are designed to give you complete peace of mind — because your satisfaction matters more than anything else to us.
Updated
Why Our Warranty Matters
Buying a watch is an investment, and you deserve to know it's protected. Our warranty isn't just a policy on paper — it's our promise that if something goes wrong with the craftsmanship or materials, we'll make it right. Every watch goes through quality checks before shipping, but if an issue slips through, we've got you covered.
24-Month Warranty
Every watch comes with a full 2-year warranty starting from the date of delivery. Here's what's included — and what isn't.
What's Covered
- ●Movement defects and mechanical failures
- ●Manufacturing flaws in the case, dial, or bracelet
- ●Issues with the crown, bezel, or clasp mechanisms
- ●Seal failures under splash use — the case is splash-safe, about 30 m, not rated for swimming or diving
- ●Premature wear of plating or coating under normal use
What's Not Covered
- ●Physical damage from drops, impacts, or misuse
- ●Scratches, dents, or cosmetic wear from daily use
- ●Damage caused by unauthorized repairs or modifications
- ●Battery replacement (for quartz models)
- ●Water damage from swimming, diving, showers or saunas, and damage from chemicals or extreme conditions
Refunds & Exchanges
Not 100% happy with your purchase? Within 7 days of delivery you can request a return, for a refund or an exchange.
Conditions for Returns
- ● The watch must be unworn, in the same state as when it reached you
- ● Everything that came with it goes back with it
- ● Return request must be submitted within 7 days of delivery
- ● Personalized or custom-modified watches cannot be returned
How the Return Process Works
Contact Us
Email our support team within 7 days of delivery. Let us know what's going on and include your order number.
Get Approval
We'll review your request and email you return instructions with our return address. Return postage is paid by the buyer.
Ship It Back
Pack the watch securely in the packaging it was delivered in and send it back to us. We recommend using tracked shipping.
Refund or Exchange
Once we receive and inspect the watch, we'll process your refund or send your replacement — usually within 5–7 business days.
Need Help?
Our support team is here to help with warranty claims, returns, or any questions about your order. We typically respond within 24 hours.
Shop With Confidence
2-year warranty, easy returns, and a team that truly cares about your experience. That's our promise.
Browse Our Collection